Cashier & Customer Service Representative - GBT Laras Imbang Outlet Surabaya

Join GBT Laras Imbang Outlet Surabaya as a Cashier & Customer Service Representative and become the frontline ambassador of exceptional customer experiences! In this dynamic role, you will play a pivotal part in ensuring smooth transactions, resolving customer inquiries, and contributing to the overall success of our retail operations. Our outlet in Surabaya is a bustling hub of activity, and we are looking for a dedicated professional to uphold our commitment to quality service and customer satisfaction.

As a Cashier & Customer Service Representative at GBT Laras Imbang, you will be responsible for handling cash transactions, processing payments via various methods including cash, credit cards, and digital payments, and providing top-notch customer service. Your days will be filled with engaging interactions, where you will assist customers, answer questions, and ensure they leave our store with a positive experience. We offer a supportive and collaborative work environment, where your contributions will be valued and recognized.

📋 Tanggung Jawab Pekerjaan

• Handle cash transactions and process payments using POS systems like Quick Service Point (QSP) or similar.
• Provide excellent customer service by greeting customers, assisting with purchases, and addressing inquiries.
• Ensure accurate and efficient checkout processes to minimize wait times.
• Resolve customer complaints and concerns with professionalism and empathy.
• Maintain a clean and organized cashier station, including restocking supplies as needed.
• Adhere to company policies and procedures related to sales, customer service, and cash handling.
• Collaborate with the sales team to promote products and upsell where appropriate.
• Assist in inventory management tasks, such as counting stock and reporting discrepancies.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in retail, customer service, or a related field.
• Strong communication and interpersonal skills to interact with a diverse range of customers.
• Proficiency in using POS systems and cash handling procedures.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Basic knowledge of Indonesian language, both written and spoken.
• Familiarity with digital payment methods and e-commerce platforms is a plus.
• Willingness to learn and adapt to new technologies and processes.
• Previous experience in a retail or customer service role within a similar industry is preferred.

🛠️ Keahlian

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