Field Service Agent - IT Support & Dispatch Coordination (Bali, Indonesia)

Join Excis Compliance as a Field Service Agent in beautiful Bali and play a pivotal role in ensuring seamless IT operations across our global client base. This dynamic position combines technical coordination, dispatch management, and onsite support to deliver exceptional service to our clients. As a Field Service Agent, you will be the bridge between our technical team and our clients, ensuring that all IT issues are resolved efficiently and effectively.

At Excis Compliance, we are committed to excellence and innovation. Our team is dedicated to providing top-notch IT support and dispatch coordination services to our clients. In Bali, we are looking for a Field Service Agent who is passionate about technology and customer service. You will have the opportunity to work in a vibrant and diverse environment, where you can make a real impact.

📋 Tanggung Jawab Pekerjaan

• Coordinate with our technical team to ensure that all IT issues are resolved promptly and efficiently.
• Manage and optimize the dispatch process to ensure that our field service technicians are deployed effectively.
• Provide onsite IT support to our clients, ensuring that all technical issues are resolved to their satisfaction.
• Maintain and update our dispatch management system, ensuring that all information is accurate and up-to-date.
• Monitor and report on the performance of our field service technicians, providing feedback and support as needed.
• Collaborate with our sales and marketing teams to ensure that our clients' needs are met and exceeded.
• Stay up-to-date with the latest IT trends and technologies, ensuring that our services remain relevant and effective.
• Provide exceptional customer service to our clients, ensuring that they are satisfied with our services and support.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support and dispatch coordination.
• Proficient in using dispatch management software such as ServiceNow, BMC Helix, or similar.
• Strong knowledge of IT infrastructure and troubleshooting techniques.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with ITIL framework and best practices.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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